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Chapter 8

Support And Reference

Use this chapter when you need help resources, support expectations, diagnostic details, or guidance for sharing safe examples.

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Support And Reference

Use this chapter when you need help resources, support expectations, diagnostic details, or guidance for sharing safe examples.

In-App Resources

Use these Help menu resources first:

  • Help -> SCCalc Help: searchable task-focused help center.
  • Help -> User Manual: this offline PDF manual.
  • Help -> User Manual Online: latest published manual when network access is available.
  • Help -> Tutorials: guided lessons and sample workflows.
  • Help -> Keyboard Shortcuts: shortcut reference.
  • Help -> SCL Quick Reference: command syntax reference.
  • Help -> Command Reference: online command and analysis reference.
  • Help -> Sample Data Files: bundled datasets for learning and verification.
  • Help -> Send Feedback: send product feedback.
  • Help -> Support: current support information.
  • Help -> Contact Support: open an email support flow when available.

Online Resources

When network access is available, use the online manual for the latest published corrections and chapter links. Use the support page for current contact information, troubleshooting expectations, privacy guidance, and product links.

If the online manual and the bundled offline manual differ, treat the online manual as the newer published text and the bundled PDF as the version that shipped with your installed app.

Diagnostics

When reporting an issue, include enough information to reproduce it:

  • SCCalc version.
  • macOS version.
  • Import format and approximate dataset size.
  • Whether the data came from CSV, sample data, pasted values, generated data, or an SCL workflow.
  • The menu path or SCL command used.
  • Analysis procedure and selected options.
  • Any warnings shown in Results.
  • Whether the same issue appears with sample data.
  • Whether filters, split files, weights, or missing-data settings were active.

Keep the report short and factual. The best report usually states what you expected, what happened instead, and the smallest safe reproduction you can provide.

Protecting Confidential Information

Do not include raw confidential data, full project files, unredacted screenshots, private file paths, passwords, tokens, secrets, or identifying information in support requests. Use one of these safer options instead:

  • Reproduce the issue with SCCalc sample data.
  • Create a small synthetic dataset with the same column types and missing-data pattern.
  • Describe the workflow, selected options, and error message without including real values.
  • Crop or redact screenshots so names, IDs, values, notes, and file paths are not visible.
  • Replace organization, study, course, site, and participant labels with neutral placeholders.

If you are unsure whether something is confidential, do not send it. Describe the issue first and wait for guidance.

Manual Updates

The offline PDF manual is bundled with SCCalc and refreshed during app development. The online manual is generated from the same source and can be updated between app releases. Do not edit generated PDFs or website chapter files directly; update the manual source and regenerate the outputs.

This user manual is provided for use with SCCalc. Distribution is permitted when distributed with the SCCalc application or with explicit permission from the copyright holder. Unauthorized modification or redistribution outside those terms is prohibited.